FAQs

Frequently Asked Questions (FAQs)

Welcome to the HABII CRAFTED GIFTS FAQ page! Here, you’ll find answers to some of the most commonly asked questions. If you need further assistance, please feel free to contact us.

1. What types of products do you offer?

At HABII CRAFTED GIFTS, we offer a wide range of handcrafted gifts, including personalized items, home décor, and unique gift sets. Visit our website to explore our full collection.

2. How do I place an order?

To place an order, simply browse through our products and add your desired items to your cart. Once you’re ready to check out, follow the prompts to enter your shipping and payment information.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

4. What is your shipping policy?

We typically prepare orders within 2–4 business days. We offer standard shipping across all Emirates, with delivery fees starting at AED 25. For more details, please refer to our Shipping Policy.

5. Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s progress.

6. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We will address the issue promptly and ensure you receive the correct product.

7. Do you offer customization for your products?

Yes, we offer customization options for certain products! Please check the product descriptions for details on personalization options, or contact us for specific requests.

8. What if I have additional questions or need assistance?

If you have further questions or need assistance, feel free to reach out to us via:

We are here to help!

9. Do you have a return/exchange policy?

Due to the personalized nature of our products, we typically do not accept returns or exchanges. However, if you have any concerns, please contact us, and we’ll do our best to assist you.

10. How can I stay updated on new products and promotions?

To stay updated on our latest products and exclusive promotions, consider subscribing to our newsletter or following us on our social media channels.